Frequently Asked Questions

Frequently asked questions

How do I know that The Baby Box includes everything I need for my baby?

The Baby Box has been created through research and discussions with new and established parents, all with their own varying preferences. We've found what we think is the perfect combination of products that everyone will use and brands that parents and babies will love! We also place a big emphasis on product feedback, reviewing new products in the market and changing demand, to continually update the The Baby Box and ensure our products remain great for babies!

How do I know that the brands selected are right for my baby?

Our partners have been carefully selected based on their exceptional quality, and we can guarantee you won't find these specialised products in one place. As a standard, we offer the same product selection in each box to deliver the consistency that we promise. If you have a particular question about any of our brands, or have a recommendation for us, please get in touch!

I’ve had twins, will I need to buy two boxes?

Firstly, congratulations! Yes - our boxes contain enough products for one newborn, so two boxes will be required for twins if you would like a month's supply each.

What if my baby needs more or less of a product in the box?

We have looked at general useage for newborns to determine the quantity of each product in our boxes. This means that some babies will use less of some products and more of others. Most of our products are not restricted to size limits so they can be used past the first month. However if you do find that your baby needs more of a particular product, please let us know!

Do you offer boxes on a monthly basis?

Watch this space! We have plans to launch a subscription service for monthly Baby Boxes and will confirm with our customers and subscribers once this option is available.

How long will the products in The Baby Box last for my newborn?

Our box is intended to last for one month for newborn babies.

Can I order the box if my baby is older than one month?

You can, but we recommend not doing this as we provide newborn nappies as part of our box. If you love our products though and would like to purchase for an older baby, please get in touch and we will try our best to help!

How long will my order take to arrive?

We are based in Brisbane and use Australia Post parcel post service for deliveries. For major cities, delivery time is estimated between 2-5 business days. If you require your Baby Box delivered by express post, please get in contact with us.

Do you sell products individually?

Unfortunately we do not sell products individually.

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